JOB DETAILS
- Position –study startup associate
- Exp-1 to 2 Years
- Salery-25,000 – 35,000 /month
- location -Banglore
JOB HIGHLIGHTS
- Good Communication skills
- Time management
- Flexibility
- Problem Solving
- Good Listner
- Smart Worker
- Quick Learner
HOW TO APPLY
CLICK HERE TO APPLY –(6) Study Startup Associate | PSI CRO AG | LinkedIn
Components of an Effective Interview
As mentioned earlier, conducting an effective interview is not a simple process.
The interviewing process contains several critical components that should be
mastered. The process is somewhat analogous to learning to drive a car. At first,
you must learn specific skills, such as using the clutch, applying the brakes prop
erly, and using the rearview mirror. Once these skills have been learned,
process becomes automatic and rather simple—until you have an accident. Then
you must analyze what went wrong with your skills (e.g., you didn’t use the turn
signal, or you miscalculated your speed on a curve); the driving skill is then cor
rected or relearned, and you continue on safely. The same is true with effective
interviewing. Certain communication and interviewing skills need to be mastered
and used or you are likely to have an incomplete or otherwise unproductive inter
view. The problems in the interviewing process can be minor (e.g., you miss one
piece of information) or major (e.g., you fail to identify an important adverse
effect the patient is experiencing to a medication). By considering the elements
of effective interviewing in this chapter, you will be able to avoid problems and
analyze what went wrong if a problem does arise
In general, people are better senders of information than receivers of informa
tion. We have been taught how to improve our verbal and written communica
tion skills, but not our listening skills. Thus, we must concentrate much harder on
the listening component of the communication process. Nothing will end an
interview faster than having patients realize that you are not listening to them.
Listening skills are discussed in Chapter 5; see the “Listening Techniques for the
Interview Process” box for additional suggestions
Another important communication skill is learning to ask questions in a way that
elicits the most accurate information. This technique is called “probing.” Probing
is the use of questions to elicit needed information from patients or to help clarify their problems or concerns. Asking questions seems to be a straightforward
task, which it is in most situations. However, several things should be considered
before asking a question. The phrasing of the question is important. Patients are
often put on the defensive by questions. For instance, “why” type questions can
make people feel that they have to justify their reason for doing a certain thing.
It is usually better to use “what” or “how” type of questions.
In addition, the timing of the question is important. Several questions in suc
cession may leave the patient with a sense of being interrogated and therefore may
raise the level of defensiveness. The patient should be allowed to finish answering
the current question before proceeding to the next one. In addition, leading ques
tions should be avoided. These questions strongly imply an expected answer (for
example, “You don’t usually forget to take the medication, do you?” or “You take
this three times a day with meals, right?”). These questions lead patients into say
ing what they think you want to hear rather than what the truth may be.
To conduct an effective interview, it is important to understand the differ
ences between closed-ended and open-ended questions. A closed-ended ques
tion can be answered with either a “yes” or “no” response or with a few words at
most. On the other hand, an open-ended question neither limits the patient’s
response nor induces defensiveness. For example, a closed-ended question
would be “Has your doctor told you how to take this medication?”
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