Modern enterprises are engineered by Cognizant (Nasdaq: CTSH). We assist our clients in bringing technology up to date, rethinking procedures, and altering experiences in order to stay competitive in our ever evolving environment. Vacancy Details :
- Position Name : International voice process
- Organization : Cognizant
- Qualification: Any Graduate
- Experience: 0 – 5 years
- Salary: ₹2.00 – ₹5.4 lac (Approx)
- Location: Hyderabad
Job Description :
- Job Title: Process Executive & Senior Process Executive (International Voice Process)
- Company: Cognizant Ltd.
- Job Type: Full-time, Work from Office
- Qualifications: Any Graduate
- Experience: 0 – 5 years (Experience in customer support and international voice process is mandatory)
Customer Service Excellence:
- Provided exceptional customer service to international clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Handled high volumes of inbound and outbound calls efficiently while maintaining a high level of professionalism and empathy.
Communication Skills:
- Demonstrated strong verbal communication skills by clearly and effectively conveying information to customers from diverse backgrounds.
Problem Solving:
- Utilized critical thinking and problem-solving skills to resolve customer complaints and escalations promptly and satisfactorily.
Sales and Upselling:
- Identified opportunities to upsell products and services during customer interactions, contributing to revenue growth.
- Achieved and exceeded sales targets by effectively promoting and cross-selling relevant offerings to customers.
Technical Proficiency:
- Utilized customer relationship management (CRM) software to track interactions, manage customer information, and ensure accurate record-keeping.
Training and Development:
- Trained new team members on call handling techniques, product knowledge, and company policies to ensure consistency and high performance.
- Participated in ongoing training programs to stay updated on industry trends, product updates, and customer service best practices.
![Cognizant Urgent Hiring for [Freshers-2024]](https://rxhirepro.com/wp-content/uploads/2024/06/COGNIZANT-1024x394.png)
Walk-in Interview Details :
- Date: 6th June
- Time: 10:00 AM – 12:30 PM
- Venue: Plot No 24-26, Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032
How To Apply :
CLICK HERE TO APPLY NOW – https://forms.office.com/r/fmSGgAU3JK
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